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At Sales Innovo, we are committed to providing the best tools and features. We understand that the efficiency of automated chatbot responses is crucial. In our latest update, with Conversation AI, you have the ability to fine-tune responses and keep them under control. We’ve introduced a comprehensive feedback loop that easily integrates with two key areas: the Auto-reply mode and the Bot trial chat window.

*For testing the Artificial Intelligence, we used the English language, but of course, it also works in Hungarian.

In the Bot trial page, you’ll now find “like” and “dislike” icons next to each response written by the chatbot. By clicking on the “like” icon, you can give positive feedback, indicating that the bot’s response is correct and relevant. By selecting the “dislike” icon, a pop-up window appears where you can edit both the question and the response given by the bot. This allows you to make corrections or improvements to the response.

After making the necessary edits, simply click on the “Train Bot” button. This step not only corrects the specific question-answer pair but also contributes to the bot’s FAQ database.

*For testing the Artificial Intelligence, we used the English language, but of course, it also works in Hungarian.

This update allows our users to elevate the performance of their bot to the next level. Are you ready to fine-tune the responses and enhance your chatbot’s capabilities?

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