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General Terms and Conditions from Webshop

1. Introductory provisions

These general terms and conditions (hereinafter referred to as ” Terms and Conditions “) contain the conditions for the use of the service (hereinafter referred to as ” service “) operated by the service provider (hereinafter referred to as ” Service Provider “) and the terms and conditions applicable to the user of the service (hereinafter referred to as ” Customer “).The current version of the General Terms and Conditions is available on the Service Provider’s website at uzletimesolvasok.hu (hereinafter ” website “).
The handling of the Customer’s personal data is provided for in the Data Management Information, which is available at the following link:

https://salesinnovo.com/privacy-policy/
The language of the contract is Hungarian. The contract is not a written contract, they are not filed by the Service Provider , so it cannot be accessed or viewed afterwards.

The technical information required for the use of the service , which is not contained in these GTC , is provided by the information available on the websiteFor the purposes of these GTC and the contract concluded based on it, a ” consumer ” is defined as a natural person acting outside the scope of his profession, independent occupation or business, who buys, orders, receives, uses, makes use of services from the Service Provider , as well as Recipient of a commercial communication or offer due to a service .

2. The Service Provider

Service provider name: VR Global Solutions Kft.
Headquarters: 1016 Budapest, Naphegy utca 39.
Company registration number: 01-09-300024
E-mail: [email protected]

3. Conditions for using the services, subject of the contract 

3.1. Conditions for using the services

The service can be used by a Client who is a natural person who has reached the age of 18 and who is capable of acting, or a legal person or a business organization without legal personality .

The Customer who uses the service and enters into the relevant contract declares that, according to Hungarian legislation, he is an adult of legal age and, on behalf of the organization he represents, is generally entitled to independently make the declarations necessary for concluding a contract or has the appropriate authorization to enter into a contract for the service .

3.2. Subject of the contract
The Service Provider publishes the exact content of each service , the technical conditions and functions of their use on its website , and reserves the right to make changes. The individual service types are as follows:

  1. Converting a web store into a mobile application

4. Subscriber contract
4.1. Creation of the subscriber contract

4.1.1. Registration, Order

The Customer can indicate his intention to conclude a subscription contract by placing an order on the Service Provider’s website , with which he simultaneously accepts the provisions of these General Terms and Conditions and the Data Management Information. The order is placed with simultaneous user registration, during which the Customer provides his name, invoicing and mailing data and the e-mail address that he wishes to use for future contact with the Service Provider (hereinafter referred to as ” contact e-mail address “). The order sent is considered a binding offer on the part of the Customer to use the service included in the order under the terms and conditions contained in the General Terms and Conditions and the descriptions published on the website for the service .

4.1.2. Confirmation

After sending the order electronically, the Service Provider will confirm the order immediately, but no later than within 48 hours, in an e-mail sent to the contact e-mail address provided by the Customer . The confirmation e-mail contains the request for the information necessary to perform the service. This confirmation e-mail is considered as acceptance by the Service Provider of the offer made by the Customer with the order, with which the subscription contract is established between the Service Provider and the Customer . The present General Terms and Conditions , the Data Management Information and the documents necessary for the performance of the service are an integral part of the subscriber contract.

4.1.3. Correction, modification

If the Customer has already sent his order to the Service Provider and notices an error in the data in the confirmation e-mail, he must notify the Service Provider within 1 day in order to avoid the fulfillment of unwanted orders.

4.1.4. Subscription contract

An order accepted (confirmed) within the deadline is considered a contract concluded electronically, which is subject to Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law.

If the Customer is considered a consumer, the contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and it is kept in mind by the European Parliament and the Council on consumer rights 2011/ 83/EU directive.

The regulation of the consumer’s right to withdraw from the concluded contract is contained in point 14.3.

4.1.5. Right of inspection

The Service Provider is entitled to check the Customer’s data and the authorization of the person representing the Customer using public databases (register of companies, register of sole proprietors). The Service Provider is entitled to request from the Customer other documents necessary for the provision of the service (domain application form, copy of signature address, company statement, other declarations).

4.2. Contract scope and duration 

4.2.1. Scope of contract

The parties conclude the contract for an indefinite period. The start of the subscription period is the date of placing the order, regardless of whether the Customer has fulfilled his other obligations related to the service up to that date.

The service is activated when the fee for the first period has been paid by the Customer (it has been credited to the Service Provider ‘s bank account) and the Service Provider has issued an invoice for this.

4.2.2. Closing date
The closing date of the service will be the last day of the paid period. There is no way to pause or suspend  the service by the Customer ( at the Customer’s request) within the scope of the subscription , and then resume it at a later date.

4.3. Free trial option, test period is not available, or the Service Provider may allow it based on individual request. The Service Provider maintains the related changes and the formulation of individual offers for each customer.

In case of individual request, the trial option is available once per Customer and per service , and may be extended at the Customer’s request based on the Service Provider’s individual assessment and unilateral decision, the Service Provider is not obliged to justify the refusal of the extension.

During the test period, the Customer may use all or some of the functions available in the service , but the Service Provider is entitled to limit or disable certain functions during the test period, or to refuse the test period. During the test period, the service provider is not liable for the quality requirements (e.g. availability time), response times, guarantees and related sanctions for the service.

During the test period, the service can be terminated at any time without reason. If the Customer does not indicate by placing an order before the end of the test period that he does not wish to use the service beyond the test period, the subscription contract will automatically continue at the end of the test period and the Service Provider will automatically extend it, create the paid service , with all its data and settings. In the case of an order, the contract remains in effect beyond the test period and the rights and obligations contained therein (including the Service Provider obligation to provide full functionality and the Customer obligation to pay the fee ) are charged to the parties according to the conditions applicable to the full (live) service .

Unless otherwise stipulated in these GTC , the rights and obligations contained in these GTC are also burdened by the parties during the test period .

The Customer expressly acknowledges that the test period can only be used with the intention of testing functions, if a different intention is proven (copying intellectual property, business espionage, etc.). The Service Provider will cancel the service with immediate effect, and may demand compensation from the Customer .

5. Service fee, invoicing 

5.1. Service Fee

The Service Provider provides the service on the basis of its current fee schedule, which is published on its website . The fees are valid for average usage. The Service Provider is entitled to individual price calculations and price changes related to the services.

The Customer has the right to change the reason for the service used and the payment cycle. In case of expansion of the range of services, the Service Provider will charge a time-proportional differential fee. In the case of narrowing the scope of the service , the Service Provider will not refund the fee paid for the remaining period.

The Service Provider may unilaterally modify the fees listed on each website (list) and thus the fees agreed in the contract, or in the event of a change in the composition of the service or the content of packages, with immediate but not retroactive effect. The Service Provider will notify the Customer of the amendment at the contact e-mail address at least 7 calendar days before the amendment takes effect. If the Customer does not agree with the amendment, he may terminate the contract according to the termination rules defined here.

Fees marked with “SALE” or other discounts provided by the Service Provider contain a one-time discount, accordingly, from the period following the discount period, the normal, non-discounted fees apply. The Service Provider unilaterally decides on the duration of the discounts, the terms and conditions for using the discounts, their extent, and their withdrawal .

The Service Provider reserves the right to determine different service fees for each country based on the Customer’s location.

The Service Provider may charge a separate fee for the use of functions that are not part of the service . The Service Provider informs the Customer about the fees for individual services , improvements and their conditions of use in an individual price offer. The price offer is valid for 3 months without special provisions. On the basis of the price offer, the Customer can order the individual services and improvements, which the service provider performs according to the terms of the price offer, from the contact e-mail address. The service provider issues an invoice or fee request for the use of individual services and improvements in accordance with the individual price offer, which the customer settles within 8 calendar days.

Functions requested on the basis of a separate order may increase the monthly fees in certain cases.

5.2. Invoicing

In case of ordering or continuous use of the Service , the Service Provider will automatically prepare an electronic invoice within 5 working days for the amount paid by the Customer at predetermined intervals, which will be sent to the Customer’s contact email address .

The Customer declares that he accepts an electronic invoice and takes care of printing it himself.

6. Liability, rights, obligations

6.1. Taking responsibility

  1. The customer may use the services solely at his own risk and responsibility, and accepts that the Service Provider excludes its responsibility for property and non-property damages arising during the use to the fullest extent permitted by law, i.e. it is not liable for them. The limitation of liability does not apply to liability for a breach of contract that is intentionally caused and damages human life, physical integrity or health. Thus, in particular, the Service Provider excludes its responsibility to the fullest extent permitted by law with regard to indirect or consequential damages, thus especially with regard to lost profit, lost revenue, downtime, loss of data, and reduction of “goodwill”.
  2. The Service Provider excludes all responsibility for the behavior of customers or users of goods or services provided with the help of the service .
  3. The Customer is obliged to ensure that during the use of the service , the rights of third parties and the laws in force are not directly or indirectly violated by the activity performed by the Customer in connection with the service . The customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect violations of law.
  4. During the use of the service, the Service Provider is entitled, but not obliged, to check the content made available by the Customer or users of the Customer’s service , and is entitled, but not obliged, to look for signs of illegal activity in the published content.
  5. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these third-party service providers.
  6. Due to the global nature of the availability of the Internet and the services provided on it, the Customer accepts that when using the service ok, he is obliged to take into account the provisions of the relevant legislation in force, so he is particularly obliged to ensure that the activities carried out using the service ok comply with the consumer protection rules . If any activity related to the use of the service is not permitted according to the law of the Customer’s country, the Customer is solely responsible for the use.
  7. The customer acknowledges and accepts that the Service Provider strives to continuously maintain the legal compliance of the legal documents provided for the service (in particular, the model general contract terms and data management information provided for the SHOP service ), but therefore does not assume any warranty. Ensuring the legal compliance of the Customer’s own activities at all times is the Customer’s task and responsibility.
  8. In addition to the warranties specifically undertaken by the Service Provider here, the Service Provider is not responsible for the quality of the service , the cooperation with other services , or the Customer’s ability to achieve business or other goals .
  9. The customer acknowledges that he chooses the services offered by the Service Provider and their functionality based on his own judgment and on his own responsibility in order to achieve his own business goals.
  10. The Service Provider is solely responsible for the reasons for the service provided on the basis of the contract and for compliance with the laws of the governing law applicable to its own activities.

6.2. Rights and obligations of the service provider

  1. The customer may use the services solely at his own risk and responsibility, and accepts that the Service Provider excludes its responsibility for property and non-property damages arising during the use to the fullest extent permitted by law, i.e. it is not liable for them. The limitation of liability does not apply to liability for a breach of contract that is intentionally caused and damages human life, physical integrity or health. Thus, in particular, the Service Provider excludes its responsibility to the fullest extent permitted by law with regard to indirect or consequential damages, thus especially with regard to lost profit, lost revenue, downtime, loss of data, and reduction of “goodwill”.
  2. The Service Provider excludes all responsibility for the behavior of customers or users of goods or services provided with the help of the service .
  3. The Customer is obliged to ensure that during the use of the service , the rights of third parties and the laws in force are not directly or indirectly violated by the activity performed by the Customer in connection with the service . The customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect violations of law.
  4. During the use of the service, the Service Provider is entitled, but not obliged, to check the content made available by the Customer or users of the Customer’s service , and is entitled, but not obliged, to look for signs of illegal activity in the published content.
  5. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these third-party service providers.
  6. Due to the global nature of the availability of the Internet and the services provided on it, the Customer accepts that when using the service ok, he is obliged to take into account the provisions of the relevant legislation in force, so he is particularly obliged to ensure that the activities carried out using the service ok comply with the consumer protection rules . If any activity related to the use of the service is not permitted according to the law of the Customer’s country, the Customer is solely responsible for the use.
  7. The customer acknowledges and accepts that the Service Provider strives to continuously maintain the legal compliance of the legal documents provided for the service (in particular, the model general contract terms and data management information provided for the SHOP service ), but therefore does not assume any warranty. Ensuring the legal compliance of the Customer’s own activities at all times is the Customer’s task and responsibility.
  8. In addition to the warranties specifically undertaken by the Service Provider here, the Service Provider is not responsible for the quality of the service , the cooperation with other services , or the Customer’s ability to achieve business or other goals .
  9. The customer acknowledges that he chooses the services offered by the Service Provider and their functionality based on his own judgment and on his own responsibility in order to achieve his own business goals.
  10. The Service Provider is solely responsible for the reasons for the service provided on the basis of the contract and for compliance with the laws of the governing law applicable to its own activities.

6.2. Rights and obligations of the service provider

  1. The Service Provider is entitled to charge a fee for additional services and, in the last case , to limit or disable the service if the Customer occupies the resources to a greater extent than average, or the load caused threatens the continuous provision of the service . At the latest at the same time as the restriction or blocking , the Service Provider will notify the Customer by e-mail with a deadline of 7 calendar days to take care of the termination of the unusual use or to contact the Service Provider for the purpose of an offer and conclusion of a contract regarding the unusual use.
  2. The Service Provider uses an external supplier to serve the services, functions and traffic-type campaigns (SMS, Emails) requested by the Customer, whose fees are further charged to the Customer.
  3. The Service Provider charges the fees of external suppliers to the Customer based on individual calculations.
  4. The Service Provider informs the Customer about the fees related to individual suppliers on its own website (Fees for Emails). The Customer can view the fees related to the exchange of text messages (SMS, WhatsApp messages, artificial intelligence calls, email verification service, etc.) on the following page: https://www.twilio.com/sms/pricing/hu, https:/ /www.twilio.com/en-us/whatsapp/pricing.
  5. The Service Provider places an additional margin on the additional charges, the rate of which in the case of text messages is: 23%.
  6. The Service Provider places an additional margin on the additional charges, the rate of which in the case of Emails is: 33%.
  7. The Service Provider strives to back up the files, data, and settings on its servers at regular intervals, and to do everything expected of it to protect the Customer’s data. At the same time, the Customer acknowledges that in case of data loss for any reason, the Service Provider does not guarantee the complete and up-to-date recovery or recoverability of the data. In the event of data loss due to the Customer’s fault, the Service Provider can ensure the restoration of the data (if possible) against a separate fee, the options and fee schedule of which is determined individually in each case.
  8. The Service Provider may unilaterally expand, narrow, or regroup the functions of the service , modify the appearance of the interfaces, introduce or terminate certain services or functions without prior notification at any time. The Service Provider endeavors (but does not guarantee) to inform the Client of any such modification, providing a preparation time of at least 7 calendar days .
  9. For maintenance and customer service purposes, the Service Provider is entitled to log in to the administration interface of the service used by the Customer , modify settings there, perform test processes, and place measurement codes on the website that facilitate optimization and troubleshooting.
  10. In the course of providing the service, the Service Provider , as a data processor, has access to the data managed by the Customer and the content posted by the Customer , and can learn about them. The Service Provider processes this data exclusively for the purpose of providing the service , does not use it for its own purposes, and does not disclose it to third parties.
  11. During the performance, the Service Provider may use a subcontractor, in which case the Service Provider is responsible for the performance of the subcontractor as if the work had been performed entirely by the Service Provider.

6.3. Customer rights and obligations

  1. The Customer accepts the fees for the functions connected to the requested external suppliers and is obliged to pay their payment in addition to the specified monthly fee to the Service Provider in advance at periods determined by the Service Provider.
  2. The Customer can freely use the service 24 hours a day, every day of the week, for his own benefit or for the business organization he represents. The Customer is obliged to comply with all laws related to his activities. The Service Provider strives to provide appropriate functions for this, however, it does not guarantee legal compliance, the assessment of whether the given service in the offered state complies with the relevant legal regulations is the task and responsibility of the Customer , therefore the Service Provider does not stand up to the authorities, neither to the Customer nor to third parties.
  3. The Customer is solely responsible for all content, data, information posted by the Customer, and for the activities conducted by the Customer , and for its legality.
  4. The technology and purpose of the service is to provide the Customer with technical assistance and functions in order to establish a relationship or other legal relationships between the Customer and the Customer’s partners, customers, customers, users or visitors. Accordingly, between the parties, the Service Provider only and exclusively fulfills the role of technical service provider and information storage and transmission as the Customer’s fulfillment assistant, thus for the use of the service and for legal declarations and communicated content to third parties (thus, in particular, the authenticity of the products and services contained in the application and in terms of sales) the Customer is solely responsible for the third parties connected with him. During the activity performed by the Customer , it is forbidden to communicate or make statements indicating that the Service Provider is in any way responsible for the activity performed by the Customer . Possible legal disputes related to the activity are settled only and exclusively between the Client and the Client’s partners, clients, customers, users or visitors, or between the Client and the relevant professional authority, in which the Service Provider only participates on the basis of legally binding authority decisions or on the basis of legal provisions.
  5. The Customer may not transfer the order, the concluded contract, or the services used under the contract to a third party, may not allow it to be used, or provide it for free or in exchange for services without the express permission of the Service Provider .
  6. The Customer is obliged to immediately notify the service provider of any errors detected in the service .
  7. The Customer is obliged to report any changes in his/her data that were recorded at the time of the conclusion of the contract, especially regarding the contact email address . The Service Provider assumes no responsibility for damages resulting from failure to do so .
  8. The Customer has the right to create additional users or to notify the Service Provider of their need to use the service . The Customer is obliged to choose a secure password of sufficient complexity to use the service (simultaneous use of upper and lower case letters, numbers and other characters) and to keep the usernames and passwords necessary for use secret. The Customer is solely responsible for damages resulting from unauthorized access or the activities of additional users created by the Customer . The Customer is obliged to notify the Service Provider immediately if his access (authentication) data has been obtained by an unauthorized person, so that the Service Provider can take the necessary measures. It is the Customer’s task and responsibility to change the authentication data (e.g. password) that has fallen into unauthorized hands on the administration interface. The Service Provider is not responsible for damages resulting from failure to do so.
  9. The Customer can use certain functions of the service (e.g. payment by bank card) only by concluding a contract with a third party.
  10. In the case of the DOMAIN service , the Customer accepts the delegation conditions and rules for the requested domain endings, communicated by the domain registrar.
  11. The Service Provider may set a numerical limit for the use of functions marked as unlimited in the service description provided by the Service Provider .

7. Technical conditions, availability 7.1. Technical background provided by the service provider

The Service Provider provides the services on servers provided or mediated by it. It is not possible to operate the service on the background of a server not provided or mediated by the Service Provider , except in the case of the DOMAIN service . The Service Provider provides the service with the greatest possible availability. In the context of availability, the Service Provider guarantees access to the hardware and software serving the services . When calculating the availability, the duration of pre-announced maintenance, as well as the duration of improper operation of individual sub-functions, are not counted as outages.

The Parties declare that in the event of a mediated function or service being stopped, the Service Provider is obliged to do everything in order to restore the intended operation.

The Service Provider is obliged to do everything possible to ensure that the service is continuously available, but for errors beyond its control (including, but not limited to, possible information losses resulting from the operation of the Internet network, overloading, malfunctions caused by third parties, errors resulting from incorrect handling) assumes no responsibility.

If the Service Provider does not meet the agreed level of availability, the Customer cannot claim a fee reduction or additional compensation or reimbursement, however, the Parties declare that providing a high level of service is the Service Provider’s most important business goal.

The Service Provider can move the Customer’s services between the servers, depending on their utilization. The Service Provider reserves the right to change the technical parameters and bandwidth of the service servers . The Service Provider may make such changes without prior notification to the Customer , the resulting outages will reduce the availability time.

The Service Provider assumes no responsibility for the operability, interoperability and/or future integrability of external applications and services developed by third parties that cooperate with and/or can be integrated into the service . The availability time of the service will not be reduced by outages caused by external applications and services provided by third parties , even if the given application or service is provided or recommended to the Customer by the Service Provider .

7.2. Technical conditions to be provided by the Customer
In order to use the Service Provider’s services , the Customer must have a suitable hardware and software environment. These

following:

  1. Broadband internet connection
  2. A computer capable of running an Internet browser
  3. Internet browser (the latest version of Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari, Microsoft Edge browsers or earlier), the Service Provider informs the Customer about possible exceptions on the administration interface .

If the Customer does not use one of the browsers indicated above, the Service Provider is not obliged to correct any detected errors , the Service Provider does not assume responsibility for any damages , and updating the browser is recommended as a solution to the error.

8. Data processing activity 8.1. General provisions

On the basis of Article 28 of the General Data Protection Regulation of the European Union (Regulation (EU) 2016/679 of the European Parliament and of the Council – hereinafter: GDPR), the Customer as data controller and the Service Provider as data processor set out the provisions regarding the data processing legal relationship in this point. The Customer is considered a data controller with regard to online product sales and service provision, while by providing the Service to the Customer , the Customer is considered a data processor with regard to the personal data provided by the Customer with the help of the Service Provider’s services . The Service Provider undertakes that, as part of the service , it performs the data processing tasks required by the GDPR and fulfills the obligations relating to the data processor. The Service Provider is responsible for its own data processing activities, as well as for the activities of the sub-data processors it uses. The Service Provider may appoint a data management officer, whose person is named in its current Data Management information.

8.2. Scope of processed data, purpose and duration of data processing

The Service Provider carries out data processing activities with regard to visitor, customer and other user data requested within the framework of the Services. The scope of the data is specified by the Customer using the Service’s administrative settings. The scope of the data and the purpose of the data processing is published in the Customer’s own Data Management Information. The Service Provider carries out data processing activities within the scope of the Subscriber Agreement, until the end of the subscription period.

8.3. Participation in the exercise of stakeholder rights

With regard to personal data, the Service Provider is obliged to provide the Customer with the exercise of data protection rights in accordance with the data protection rules in force at all times (for example, restriction, correction, access, deletion, data portability, etc.) and is obliged to assist the Customer with appropriate organizational and technical measures to stretch. If the Customer orders the correction, deletion, destruction of data, limitation of data management, data storage in writing, the Service Provider is obliged to do so.

8.4. Customer’s right of instruction

The Service Provider acknowledges and expressly accepts that it is entitled to perform its data management and data processing activities in accordance with this contract only and exclusively on the basis of the Customer’s instructions and this contract. The Service Provider is not entitled to dispose of the data affected by the processing independently, according to its own decision, nor is it entitled to change, connect, use or manage them in any way without the Customer’s instructions. Pursuant to clause 14 of these GTC , the Service Provider is entitled to archive and delete the data affected by the processing.

8.5. Rights and obligations of the service provider

  1. In the event of a data protection incident, the Service Provider is obliged to assist the Customer as a data controller in fulfilling its data controller obligations related to the handling of the incident. In the event of a data protection incident, the Service Provider is obliged to report the data protection incident to the Customer immediately, but no later than within 48 hours of becoming aware of the data protection incident, and is obliged to inform the Customer at the same time of the nature of the data protection incident, the categories and number of persons affected by it, the persons affected by the incident the categories and number of data, the likely consequences of the data protection incident, the measures taken or planned by the Service Provider to remedy the data protection incident, including the measures taken to mitigate possible adverse consequences of the incident.
  2. The Service Provider undertakes to delete all personal data processed by it on the basis of this contract upon completion of the provision of data processing services performed in accordance with this contract or upon termination of this contract. The Service Provider’s obligation to delete does not apply to data whose storage is required by Hungarian or European Union legislation. According to point 14.4 of these GTC , the Service Provider may archive the data for the legitimate interests of the Customer , but may not process them further.
  3. The Service Provider undertakes to keep a record of all data management activities carried out within its scope of responsibility pursuant to Article 30 of the GDPR, fully and fully complying with the criteria contained in points (1) a)-g) of Article 30 of the GDPR. The Service Provider declares that it is aware that, pursuant to the relevant legislation, it bears sole responsibility for any possible omissions or breaches of obligations related to its record-keeping obligations.
  4. The Customer gives the Service Provider a general authorization to use a sub-data processor. The Customer is not entitled to object to the used sub-data processor. The Service Provider is obliged to enter into a data processing contract with the used sub-data processors. The Service Provider is responsible for the used sub-data processor as if it were performing the sub-data processing itself. The Service Provider is not fully liable to the Customer for the sub-data processor’s violation of the law, breach of contract and any omissions, but in the event of an incident, it is obliged to act fully in the manner specified in the points above. The Service Provider is only entitled to use a sub-data processor that complies with the provisions of the GDPR and these GTC relating to the data processor, with particular regard to, but not limited to, data security requirements.

8.6. Confidentiality obligation

The Service Provider undertakes a confidentiality obligation for its employees, agents, fulfillment assistants, and senior officials participating in the data processing activity regarding the personal data handled as part of its data processing activity.

8.7. Ensuring data security

The Service Provider undertakes to apply appropriate technical and organizational measures, taking into account the state of science and technology and the costs of implementation, as well as the nature, scope, circumstances and purposes of data management, as well as the varying probability and severity of the risk to the rights and freedoms of natural persons. covering the entire scope of its data processing activities, and that with these measures it helps the Customer to the fullest extent possible in fulfilling its obligations towards the data subjects of the processed data, related to the exercise of the data subjects’ rights of self-determination. The Service Provider is obliged to protect the data with appropriate measures, in particular against unauthorized or illegal access, change, transmission, disclosure, loss, deletion or destruction, as well as against accidental destruction, alteration and damage, as well as inaccessibility resulting from changes in the technology used. The Service Provider is obliged to handle the data using a level of data security in accordance with the current best industry practice, GDPR, current Hungarian legislation, this contract and any other data protection and data security legislation. In the event of data loss due to the fault of the Service Provider , the Service Provider is obliged to restore the data free of charge. If the loss of data occurred solely for reasons attributable to the Customer , the Service Provider may charge a fee for restoring the data.

9. Intellectual property rights
The graphic and content elements that make up the public, promotional and administrative interface that is part of the service , as well as the corresponding source codes, are the property of the Service Provider . Copying it in whole or in part is possible only with the written permission of the Service Provider .

All other protected intellectual works made available or transferred as part of the service (in particular, patents, know-how or works of authorship) are the property of the Service Provider or its partners, and the Customer acquires non-exclusive right of use for them for the duration of the service contract and the service i in exchange for fees. The rights of use only cover the use and utilization of the service , but do not include the right to modify, sublicense, or distribute intellectual works.

The customer accepts that the Service Provider may use its name and logo as a reference on its own websites, and may present the public interfaces of the service used by the Customer as a sample to other Customers . The Customer can ask the service provider to refrain from this activity.

The service provider reserves all rights not expressly granted.

10. Vis major

Force majeure is any extraordinary event that occurs after the conclusion of the contract and makes its fulfillment impossible, which the contracting parties could not have foreseen or avoided, and which cannot be traced back to the blameworthy behavior of either party. Such events can be, in particular: state of emergency, strike, war, revolution, terrorist acts, natural disaster, fire, flood, epidemic, quarantine restrictions, transport embargo, etc.

In case of force majeure, both parties are released from the obligation to fulfill the contract, this time is not included in the availability assumed by the Service Provider.

11. Customer service

The primary method of communication between the Service Provider and the Customer is electronic correspondence between the customer service email address published on the Service Provider’s website and the Customer’s contact email address , as well as the error reporting form available on the administration interface.

The Service Provider also operates a telephone customer service, but in a form different from the primary methods, the Service Provider is not obliged to receive inquiries from or provide information to the Customer for reasons of identification and security.

In the event of an error report, the letter sent by the Customer (or the notification made on the error reporting interface) must contain all the circumstances and time of the detection of the error. If the error cannot be identified or reproduced based on the notification, the Service Provider will not treat the request as a notification of error.

The Service Provider files notifications received from the Customer no later than the working day following the notification. After registration – if the cause of the report is a service error – the Service Provider will respond within 4 hours in urgent matters that critically affect normal operation (e.g. preventing sales), and in other cases within 3 working days, and at the same time begin to identify the error and if the Service Provider is responsible for correcting the error, then eliminating the error. The Service Provider provides information about the troubleshooting process and successful troubleshooting through the customer service, if the Customer requests it.

If the Customer has an overdue debt, the Service Provider is entitled to suspend the customer service activities provided to the Customer .

If the Customer reports an error caused by himself/herself due to improper use of the service , the Service Provider may charge an additional fee for its elimination. If the customer reports a perceived error that does not exist, the Service Provider may charge an additional fee for its investigation.

12. Dealing with consumer complaints
The following provisions are applicable only in the case of a Customer who is considered a consumer .

12.1. Place, time, and method of handling complaints
The customer
 can submit consumer objections related to the product or the Service Provider ‘s activities to the Service Provider’s contact details indicated in point 2.

The service provider will remedy the verbal complaint immediately, if he has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint or if the Customer does not agree with the handling of the complaint, the Service Provider is obliged to consider its handling. The Service Provider declares that it is in its business interest to serve the Customer’s needs.

In the event of a written complaint, the Service Provider acts according to the relevant rules.
The service provider shall respond to the complaint received in writing within 30 days. According to this contract, the measure means a complaint made in the form of electronic correspondence and its handling.
If the complaint is rejected, the Service Provider will inform the Customer electronically of the reason for the rejection .

12.2. Other legal enforcement options
If any consumer dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider , what legal enforcement options are open to the Customer :

A. Filing a complaint with the consumer protection authority,

B. Conciliation board proceedings can be initiated at the following bodies:
Bács-Kiskun County Conciliation Board (Address: 6000 Kecskemét, Árpád krt. 4., Telephone number: (76) 501-525, (76) 501-500, Fax number: ( 76) 501-538, E-mail address: [email protected] )
Baranya County Conciliation Board (Address: 7625 Pécs, Majorossy Imre u. 36, Telephone number: (72) 507-154, Fax number: (72 ) 507-152, E-mail address: [email protected] )
Békés County Conciliation Board (Address: 5601 Békéscsaba, Penza ltp. 5., Phone number: (66) 324-976, 446-354, 451-775, Fax number: (66) 324-976, E-mail address: [email protected] )
Borsod-Abaúj-Zemplén County Conciliation Board (Address: 3525 Miskolc, Szentpáli u. 1., Phone number: (46) 501-091, 501 -870, Fax number: (46) 501-099, E-mail address: [email protected] )
Budapest Conciliation Board (Address: 1016 Budapest, Krisztina krt. 99., Telephone number: (1) 488-2131, Fax number: (1) 488-2186, E-mail address: [email protected] )
Csongrád County Conciliation Board (Address: 8000 Székesfehérvár, Hosszúsétátér 4-6., Phone number: (22) 510-310, Fax number : (22) 510-312, E-mail address: [email protected] )
Győr-Moson-Sopron County Conciliation Board (Address: 9021 Győr, Szent István út 10/a., Telephone number: (96) 520-202; 520-217, Fax number: (96) 520-218, E-mail address: [email protected] )
Hajdú-Bihar County Conciliation Board (Address: 4025 Debrecen, Petőfi tér 10., Phone number: (52) 500-749 , Fax number: (52) 500-720, E-mail address: [email protected] ) Heves County Conciliation Board (Address: 3300 Eger, Faiskola út 15., Mailing address: 3301 Eger, Pf. 440., Telephone number: (36) 416-660/105 extension, Fax number: (36) 323-615, E-mail address: [email protected] )

Jász-Nagykun-Szolnok County Conciliation Board (Address: 5000 Szolnok, Verseghy park 8., Telephone number: (56) 510-610, Fax number: (56) 370-005, E-mail address: [email protected] )
Komárom – Esztergom County Conciliation Board (Address: 2800 Tatabánya, Fő tér 36., Telephone number: (34) 513-010, Fax number: (34) 316-259, E-mail address: [email protected] )

Nógrád County Conciliation Board (Address: 3100 Salgótarján, Alkotmány út 9/a, Telephone number: (32) 520-860, Fax number: (32) 520-862, E-mail address: [email protected] ) Pest County Conciliation Board (Address: 1119 Budapest, Etele út 59-61. 2. em. 240., Phone number: (1)-269-0703, Fax number: (1)-269-0703, E-mail address: [email protected] )
Somogy County Conciliation Board (Address: 7400 Kaposvár, Anna utca 6., Telephone number: (82) 501-000, Fax number: (82) 501-046, E-mail address: [email protected] ) Szabolcs – Szatmár- Bereg County Conciliation Board (Address: 4400 Nyíregyháza, Széchenyi u. 2, Telephone number: (42) 311-544, (42) 420-180, Fax number: (42) 311-750, E-mail address: bekelteto@ szabkam .hu )

Tolna County Conciliation Board (Address: Arany J. u. 23-25, 7100 Szekszárd, Telephone number: (74) 411-661, Fax number: (74) 411-456, E-mail address: [email protected] )
Vas County Conciliation Board (Address: 9700 Szombathely, Honvéd tér 2., Phone number: (94) 312-356, Fax number: (94) 316-936, E-mail address: [email protected] )

Veszprém County Conciliation Board (Address: 8200 Veszprém, Radnóti tér 1., Telephone number: 88/429-008 or 88/814-111 (VKIK), Fax number: 88/412-150 (VKIK fax number), E-mail address: [email protected] )
Zala County Conciliation Board (Address: 8900 Zalaegerszeg, Petőfi utca 24., Telephone number: (92) 550-513, Fax number: (92) 550-525, E-mail address: zmbekelteto@ zmkik .hu )

C. Initiating Legal Proceedings.

13. Affiliate Program

The Service Provider provides the opportunity for registered users to recommend their services to third parties (hereinafter referred to as “Partner Program”). Companies, sole proprietors and private individuals can participate in the partner program (hereinafter “Partner”). Unless the parties have expressly stipulated otherwise in writing, participation in the Partner Program is always established for an indefinite period of time.

The Partner declares that it has a website that is suitable for displaying advertisements, or a clientele to which it can recommend the service . Customers mediated by the Partner are identified by the Service Provider by entering a referral code. Customer mediation in other ways is outside the scope of the Partner Program and is not subject to the conditions of the Partner Program. The Partner is not entitled to conclude a subscription contract with the mediated customer.

The Partner is entitled to a specified one-time commission from the net total amount of the invoices paid within a specified period of time after the first order of the mediated customer. The amount of the initial commission and its payment schedule are as agreed in the electronic correspondence. 

The parties agree that if the mediated Customer enters into a contract with the Service Provider after the Partner’s participation in the Partner Program , the (former) Partner is not entitled to a commission.

The commission can be used to settle the fees related to the Service Provider’s services , i.e. it can be exchanged for a fee discount.

Considering that the commission is a one-time commission and goes to the Partner immediately after the conclusion of the contract with the mediated client, the parties declare that the Civil Code. 6:298. The Partner is not entitled to compensation according to § in the event of termination of his participation in the Partner Program.

The Partner declares that content that violates the law, contains pornographic content, offends public taste, good morals, offends certain ethnic, religious, national, political or other groups, is harmful to the rights or legitimate interests of the Service Provider, is technically malfunctioning or has no content, or does not display referral ads on websites that do not work, contain viruses, spyware or other unsolicited software and support illegal activities. The Partner declares that the referral code will only be provided to the prospective Client in a way that does not violate the law and does not violate the legitimate interests of the Service Provider .

If the exclusion reason occurs after the establishment of the contractual legal relationship or the Service Provider becomes aware of it , it is entitled to exclude the Partner from the Partner Program with immediate effect after the reason has occurred or after becoming aware of it, as well as withdraw the payment of the accumulated commission and the right to use it. In order to enforce this, you are entitled to check and examine the Partner’s website at any time.

14. Termination of contract, limitation of services

14.1. Termination by Customer

By registering, the  Customer  undertakes to pay for the mobile application requested for at least 2 years from the date of registration. 

If the  Customer  terminates the use of the service within 2 years, he must  pay the Service Provider the monthly fees for the remaining period in one sum, within 30 calendar days from the time of termination  . 

If the Customer wishes to terminate the use of the service after the end of the 2nd year, he may give notice without reason on the last day of the fee payment period. It is possible for the Customer to terminate the service immediately after the end of the 2nd year without giving any reason. In the latter case, the remaining time-proportional monthly fee will not be refunded, the Customer cannot demand this.

If the performance of the service fails due to no fault of the Service Provider , the Service Provider shall proceed with immediate termination.

The Customer may use extraordinary notice if the Service Provider raises the subscription fee in cases or reasons other than the cases of unilateral fee increases specified here, or restricts or cancels the service without authorization, or reduces the functions of the service to a disadvantage for the Customer . In this case, the Customer can claim back the time-proportioned subscription fee that has already been paid until the deadline.

In other cases , the customer  may not use extraordinary notice. 

The Customer can indicate the termination at the customer service email address or on the administration interface provided for this purpose by the Service Provider .

14.2. Termination and restriction by the service provider

14.2.1. Restriction

In case of breach of contract by the Customer , the Service Provider is entitled to limit the operation of any service used by the Customer at the same time as a prior notification sent to the Customer’s contact email address . The notification must state the reason for the restriction and the grace period that the Service Provider provides to the Customer to remedy the breach of contract situation. Instead of immediate termination, the Service Provider is entitled to apply a restriction based on a unilateral decision. If the grace period specified in the notice elapses without result, the Service Provider is entitled to terminate the contract with immediate effect.

14.2.2. Immediate termination
In particular (but not exclusively) in the following cases, the Service Provider is entitled to terminate the service with immediate effect, regardless of whether it happened with or without the knowledge of the Customer :

  1. In case of payment delay exceeding 7 days. 
  2. In the service , the Customer displays or sells a product or service that violates the law , or sells or displays it in a way that violates the law, or chooses such a domain name, or violates the rights of a third party with the display or sale.
  3. The Customer displays incorrect company data in the service , is under liquidation or bankruptcy proceedings.
  4. Criminal proceedings related to the Customer are initiated, or in the event of a mass complaint.
  5. In the event of displaying violent, racist, inciting, offensive content.
  6. In case of displaying content classified as deceptive, manipulative, harmful or dangerous.
  7. In case of hacking of any of the hosting services ( website , e-mail account, etc.) or their use for illegal activities.
  8. In case of sending bulk unsolicited push notifications (SPAM).
  9. The content placed by the Customer on the Service Provider ‘s servers or on the servers mediated by the Customer , the activities carried out by the Customer or the activities indirectly caused by them and experienced by other Internet users endanger the functionality and security of the Service Provider ‘s servers and network, including a higher than average load on the servers and the network also the case of the reason for the service .
  10. In case of displaying any content or activity that damages the good reputation of the Service Provider or the service .
  11. In case of displaying or advertising any competing products or services of the Service Provider or the service.
  12. In case of force majeure exceeding 60 days.

If the Service Provider cancels the Customer’s service for the above reasons , the Customer is not entitled to compensation or reimbursement of the subscription fee, and may not demand the service or the stored data related to the service from the Service Provider .

14.2.3. Regular termination
The Service Provider is entitled to terminate the contract on the due date or to refuse to provide the service , especially (but not exclusively) in the following cases:

  1. The service provided to the Customer causes an economic disadvantage for the Service Provider , or the Service Provider ceases to provide the service to all of its customers or a specific group of them .
  2. If the Customer’s needs related to the service , which are not part of the service , cannot be met.
  3. An irreconcilable position between the Service Provider and the Client on professional issues.

The Service Provider sends the notification of the restriction and termination to the Customer’s contact e-mail address.

14.3. Termination by the consumer (if the Customer is considered a consumer)

In the case of a contract for the provision of services , in the case of a contract for the provision of services (sales of services ), the consumer is entitled to withdraw from the contract without giving any reason within fourteen days from the date of conclusion of the contract.

However, the Consumer is not entitled to the right of withdrawal in the case of a contract for the provision of services , if the Service Provider has started performance with the express prior consent of the Consumer before the expiration of the 14-day notice period.

If the Consumer does not agree to the Service Provider providing the Service before the end of the 14 days, the Consumer has the right to cancel. In this case, the Consumer must send a clear statement of his intention to cancel (by post, fax or electronic mail) to the Service Provider using the contact details indicated in point 2 of these General Terms and Conditions . The consumer exercises his right of termination within a time limit if he sends his statement to the Service Provider before the expiration of the above-mentioned time limit .

The Consumer bears the burden of proving that he has exercised his right of termination in accordance with the provisions set forth in this point.

In both cases, the Service Provider will immediately confirm receipt of the Consumer’s notice of termination by e-mail.

In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification via e-mail or fax, the time of sending the e-mail or fax for the calculation of the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.

If the Consumer exercises his right of termination, the Service Provider shall immediately, but no later than within 14 days from the date of receipt of the Consumer’s cancellation statement, refund all services provided by the User .

During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction , unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

If the Consumer has agreed to the Service Provider starting to provide the Service to him before the end of the 14 days and still wishes to use his right of termination after the start of performance, the Consumer is obliged to pay a proportionate fee for using the service . This proportional fee is deducted from the fee paid by the Consumer to the Service Provider . In this case, the Service Provider will only refund the amount reduced by the proportional fee to the User within 14 days. The amount to be paid proportionately by the Consumer is calculated by the Service Provider based on the total amount of the fee for the given service plus tax . However, if the Consumer proves that the total amount is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. When determining the market value, the consideration for the same service at the time of the conclusion of the contract must be taken into account by enterprises performing the same activity .

14.4. Consequences of termination
When the contract is terminated or restricted, the service becomes immediately unavailable. After termination, the Service Provider is entitled to delete the Customer’s data, service content and information.
The Customer is obliged to save all important data before termination. The Service Provider assumes no responsibility for failure to do so.

When services are deleted, the Service Provider may archive the content of the service . The Customer may request the cancellation of the cancellation of the service, however, the Service Provider does not guarantee the fulfillment of this, and the Customer may not make a claim for compensation in this regard. The Service Provider is entitled to charge a fee for revocation or release of data .

14.5. Amendment of the contract
The Service Provider reserves the right to unilaterally amend the GTC with non-retroactive effect.

The Service Provider also reserves the right to unilaterally amend the contract concluded on the basis of the order in the case of the applicable fees or if the reason for the amendment of the service , expansion or reduction of functions is determined. If the amendment affects an issue or provision that the parties have not regulated in the General Terms and Conditions , or that have been regulated differently, the Customer , if he does not agree with the amendment, may terminate the contract with the date of entry into force of the amendment. Fees already paid for the period after the date of entry into force of the amendment will be refunded.

The Service Provider will notify the Customer of the changes at least 14 days in advance in a message sent to the contact e-mail.

14.6. Modification of the Contracting Customer

The Customer can notify the Service Provider of the change request of the contracting party on the administration interface or from the contact email address . The Service Provider 14.1. acts according to the immediate termination provided in paragraph 4.1. a new contract is created according to paragraph The service and the data, settings and contents recorded in them do not change.

15. Other fees

Each package includes predefined functions. 

To send out push notifications, the Service provider’s external system is integrated, the free version of which includes an unlimited number of push notifications that can be sent out for free. If the third party unilaterally changes the rates related to Push notifications, the Service Provider cannot be held responsible in any way. 

16. Other provisions

The Service Provider provides a money-back guarantee for the preparation of the code for the mobile application, the deadline of which is indicated on the website. The Service Provider has the right to unilaterally decide to change the deadline or other elements of the guarantee. The warranty period only covers the creation of the code for the mobile application. By registering, the Customer accepts that the Service Provider has no influence on the approval process or turnaround time of application stores (Google Play, Apple App Store), so the approval process is not part of the guarantee.

The parties are mutually obliged to inform each other immediately after becoming aware of any circumstances that arise after the conclusion of the contract that prevent the performance of the contract.

The contracting parties agree to resolve any disputes amicably through direct negotiations.
If they are unable to resolve the disputed issues related to domain delegation, they submit to the decision of the Alternative Dispute Resolution Forum and acknowledge that the Service Provider is not responsible for the implementation of the decision made during the alternative dispute resolution.

In other cases (I) if the Customer is under Art. , the parties submit to the exclusive jurisdiction of a court having jurisdiction according to the seat of the Service Provider in relation to any kind of legal dispute , or (II) if the Customer is considered a consumer, the general rules of jurisdiction apply.

If there is a discrepancy or contradiction between these terms and conditions and the individual service contract that may have been concluded separately (e.g. based on the order), the provisions of the individual service contracts shall govern.

The provisions of the Civil Code govern matters not regulated in these GTC .

Dated: Budapest, 12.08.2022. Entry into force: 12.08.2022.

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